Castle Towers – 6-14 Castle Street, Bottom Floor, Food Court Area, Castle Hill Sydney

Reviewed by B

Overall: Terrible!!! Nappy change, feeding area, parent and child toilets – cold, dirty and run down.

Good Points: Location – off to the side of the food court on the bottom floor; Large room in the general nappy change area

Bad Points: Sharps Unit in parent & child toilet; Sanitary bin next to child’s toilet. Toilet button too high for little ones to reach; Soap dispenser and sink too high for little ones to reach. No paper towel to dry hands; Rubbish everywhere and very dirty.

This parent room is on the very bottom floor of Castle Towers in the legacy end – ie where Bilo, Coles, food outlets and other stores are.
Located in a side hallway, opposite Gloria Jeans and in the same hall as the make and female bathrooms. This should be a better facility considering the shopping centre and suburb, but it is dirty, cold, uninviting, sparsely decorated/fitted out and not at all well kept.

To top it off, there is a Sharps Unit in the toilet cubicle. Yes, I understand there may be diabetics who need this facility. The state this room was left in, however, suggests this feature is used for reasons that are not medical. I do not believe it is appropriate to have a Sharps Unit in a Parent Room. This is my belief and I am holding to it. Very disappointed and will not be taking my child there again!!

The Parent & Child toilet room was disgusting. Rubbish all over the floor, and the room was only meant to have been cleaned about 30min before we were in there (according to the celaning report on the rear of the door). There is only one sink, which is too high for little ones to get to the tap. There is only one hand dryer, and no paper towel to wipe hands. The sanitary bin is between both the big and little person loo -not good for hygiene for little ones. The button for the little loo is too high for little people to reach. The soap dispenser above sink is (like everything else) too high for little people to reach.

This is definitely a get-in, get-out as quick as you can Parent Room. Dirty, messy, very basic setup although you can change, feed and rest in the room with what has been provided. Personally, I would rather change my baby in the back of the car or feed her in the food court than spend any time in this Parent Room. We’ll check out the rooms on the other floors of Castle Towers another time. I would be surprised if they were not better than this facility. Extremely poor effort, Castle Towers.