Tag Archives: McDonalds

McDonald’s George Street – Disgusting!!! – 375 – 377 George Street, Sydney NSW 2000

Overall: Disgusting!! Nappy change only.

Good Points: There’s a change table, nappy bins, a sink and soap dispenser.

Bad Points: No ramp access into the restaurant. Dirty, disgusting nappy change table. Awkward getting into the disabled toilet.

This is the filthiest baby change facility seen to date. And the ‘area consultant’ for the restaurant doesn’t care. After seeing this place, we sent in a complaint to Head Office. Far too long later we received a phone call from the ‘area consultant’. He was more interested in trying to justify why the change table was so disgusting, when his priority should have been to apologise and promise it would be fixed asap. Poor form McDonald’s.

The first problem is getting in here in the first place. If you have a pram, you’re going to need help getting up the stairs. There’s no ramp, or mechanical aide of any kind to help you get into the restaurant with a pram. Now the reason given by McDonald’s for not having a ramp is because of the buildings’ Heritage listing. Apparently, this is something McDonald’s is working on and is hoping to have some solution to ‘soon’. 

Now given there is virtually no way anybody with a pram, or anyone in a wheelchair, can even get into this place, it’d be reasonable to expect the disabled bathroom/baby change table to be pretty clean. Right? WRONG!!!!!!! The disabled bathroom/baby change table in this McDonald’s is the most disgusting, filthiest facility we have seen to date. And that is definitely saying something. The toilet looked like it had not been cleaned properly in some time. The room had a terrible stench. The worst part – the baby change table. It was dirty, stained, marked and just covered in filth. There is no way any parent would want to change their child on this table. It’s absolutely disgusting.

Would you like to know the amusing thing about this? The ‘area’ guy, rather than apologise, tried to justify the excrement by saying ‘it’s a very busy restaurant’. We kindly and firmly pointed out to him that as there’s no ramp for people with prams or wheelchairs to even gain access to the restaurant, the bathroom really should be virtually untouched and, therefore, not be in such a feral state. That shut him up, as he stumbled over his feeble attempts to backtrack, finishing off by saying he would visit the store and chat to the manager. 

You know, we don’t care about having a chat with the manager. We don’t care about why the bathroom is this filthy. We want it fixed PERMANENTLY!!!! And how about the old axiom of the customer is always right? Now we all know this isn’t true anyway, but when a complaint is made about the cleanliness of a ‘family restaurant’ and the facilities therein, surely a little respect, humility and action would be in order. What do you think? Are we reaching for the stars here?

So how many other disgusting, filthy, dangerously dirty baby change areas are there in so-called ‘family restaurants’? Are there any you’ve come across which you’ve vowed to never visit again?

Let us know, and we can all work together to make these organisations accountable.

McDonalds – Great Western Hwy, Blaxland NSW 2774

Overall: Basic. Fast nappy change only. 

Good Points: Wall mounted fold out change table; clean and in good condition. Nappy bins. Soap, sink and hand dryer. Assistance rails around the toilet. Nappy wipes in the change table storage unit (big plus!). Door locks from the inside.

Bad Points: Narrow hallway and doorways. Pressure swing door. Extra nappy bins tucked behind the door.

Even when grabbing a quick coffee during a trip into Sydney, I keep my eyes open for Parent Rooms and how child friendly a place is. McDonalds Blaxland is always busy, being the only Maccas on the Great Western Hwy/Motorway between Eastern Creek and Lithgow. 

As expected from a fast food restaurant, the baby change facilities are for quick visits only. Head to the back of the restaurant, following the toilet signs. The hallway and doorways are quite narrow so I wouldn’t recommend taking the pram into the toilet with you. It’ll be more hassle than it’s worth. Save your sanity, just take bub and the nappy bag.

The baby change table is in the disabled toilet, just to the right as you enter the main door to the toilets. It’s the usual pain in the backside pressure swing door, which is another reason to not take the pram. The good thing though is the door does lock from the inside. Changing nappies and keeping your little one calm during the process is something best done free from interruptions. 

There’s four nappy bins in here. Two just inside the toilet door, and the other two right next to the wall mounted fold out change table. I don’t know if this is a regular event, but for the first time ever there were nappy wipes in the nappy wipe storage section at the back of the table. Yay!!! First time for everything. It definitely is the little things that make parents smile.

On the right side of the change table is the sink, hand dryer and soap. My little one goes completely beserk at the sound of the hand-dryer, so just be aware of the close proximity of the unit when you’re changing bub if your little one has the same reaction. These machines are breeding grounds for cooties anyway, so it would be better healthwise and to keep baby calm if there was a paper towel dispenser instead of a hand dryer.

So that’s it really. There’s a fold out wall mounted baby change table in the disabled toilet. Don’t take the pram because it’s only going to frustrate you when you try and get it into the toilet. Just take bub and the nappy bag. It’s not a quiet place at all, but it has what you need for those quick changes. Sadly this Maccas doesn’t have a playground. Bit of a bummer when kids need to stretch their legs and burn off some pent up energy from being cooped up in the car for hours on end. Maybe get takeaway and find a park further on down the highway instead.

McDonald’s Cremorne – Cnr Winnie St & Military Rd, Cremorne NSW

Reviewed by C

Overall: Basic. Good for a fast food restaurant. Nappy change, play area.

Good Points: Clean baby change area in the disabled bathroom. Sanitary bin away from the nappy change area. Nappy bins underneath the change unit. Indoor play area.

Bad Points: No extras like paper towel. Narrow hallway leading to toilets could make it difficult with a pram. 

Wall mounted fold out change unit – clean and easy to use

This is the Paris end of McDonald’s in Sydney. One of the cleanest, nicest well laid out fast food restaurants I’ve found. Not that I go here all the time, but from the one’s visited this is definitely one of the better maintained.

This visit was on a rainy Sunday. The plan was to go have a picnic at Clontarf, but when we got there some people didn’t bring food, others did, the ground was wet, some brought picnic rugs and others didn’t. So the decision was made to pack and head to the nearest Maccas. A few minutes later, McDonald’s Cremorne had another 10 or so customers, plus kids.

The first thing I noticed was the indoor playground. Most of the ones I have seen to date have been outdoors but undercover. However when it’s cold or raining, or people are smoking nearby the playground and the little ones in it usually cop the lot. Finding an enclosed playground was just lovely. Kids can play safely without getting wet or cold, or copping a lung full of smoke, and parents can still enjoy their food while keeping an eye on the little ones through the glass windows and doors.

The toilets and baby change area are easy to find. And the best part is they are right next to the playground. Perfect spot for anyone with children. As you head to the end of the restaurant towards the playground, the door to the toilets is on your right. I’d suggest not taking a pram in if you can help it, only because the main door is one of those pressure swing doors and also the hallway is a little narrow. But if you have to take it with you, you will end up getting inside…..just be prepared for a three point turn or two.

Once through the main door the toilets, the door to the disabled toilet and baby change area is on the left. It has a big disabled and baby sticker on the front of the door so you cannot miss it. Once inside you can lock the door, which is something I am a big fan of. 

Two nappy bins underneath the change table

There is a single wall mounted fold out nappy change unit on the far left wall. It’s clean, at a decent height, and the nappy bins are  just underneath it. Very handy.

Hand dryer, sink and soap dispenser

The sink is on the opposite wall, to the right as you walk in. Nothing much to report here. Little ones who are washing their hands will probably need help to reach the taps and soap unit. Bit of a bummer not having paper towel to dry hands, but there is a hand dryer next to the sink.

Toilet with assistance railings

For little ones who are using the toilet, they may need some help. It’s not a little kids size toilet, but the assistance railings will come in handy. The toilet paper is probably a bit out of hands reach so just be ready to give little ones some help. There is a sharps unit just above the toilet cistern, in case you were wondering what the orange box is. Unless little ones are going to stand on top of the toilet to get to it, I don’t think it’s within easy reach. I guess you just need to think about what to say to your little ones if they ask what the orange box is for.

As far as fast food outlets go, this is pretty good. The toilet and change area is clean and well maintained. The playground is indoors and also quite clean. If you are breastfeeding and looking for a quieter area, just before you get to the toilets, to the right is a little alcove with tables, booths and chairs. It’s part of the dining area, but a little more separated from the main part of the hustle and bustle of the restaurant. 

Let me know what you think of this Maccas if you go visit. And if you’ve seen any others that are better/worse, tell me about it so we can let all the other parents know too. This one gets the thumbs up from me.