Overall: Better than Level 4. Good. Nappy change, rest, feed, play.
Good Points: Push-button auto-slide door. Private feeding cubicle with Play Panel. Separate bench for food prep, including sink and soap. Microwave and bottle warmer. Separate bench for nappy changes, including sink and soap. Disposable change mat liners. Nappy bins underneath change benches.
Bad Points: Doorway too narrow for double prams. No paper towels. Bland boring walls and ceiling. Curtain for privacy on feeding cubicle. Marked and worn fittings, paintwork and furniture.
After checking out the horrendous Parent Room on Level 4 at Westpoint Blacktown, I really didn’t have much hope at all for the Parent Rooms on the floors below. Thankfully I found that the Parent Room on Level 3 in the Food Court is loads better than Level 4. It’d want to be, that’s for sure. At the same time though, it still doesn’t get the ‘five star’ rating Westpoint reckons it should have.
The Parent Room on Level 3 is pretty easy to find. Head to the food court (follow the signs hanging from the ceiling), and down the hallway next to Subway is the Parent Room. The sign on the wall says ‘Baby Change’. Easy! The push-button, auto slide door is always a great start, but it’s not the widest doorway and could be tough for a double pram.
The interior is immediately inviting, but that feeling really doesn’t last long. The room isn’t really well maintained and while it has some handy features it really misses out on some other things. A good thing is the private feeding cubicle, but it has some negatives. There’s only one cubicle, with two comfy club chairs, a side table, curtain for privacy and a Play Panel. Curtains are pretty standard in most Parent Rooms these days, but if a place is promoting ‘five star’ facilities, then there should be proper locking doors on the feeding cubicles. Unfortunately there aren’t any additional powerpoints in here for mums needing to express. Thumbs down 🙁
Back on the good side, there’s separate sinks for food prep and nappy changes. Yippee!!! This is a great feature of all the Parent Rooms reviewed at Westpoint. The nappy change sink is in the middle of the change bays, with a soap dispenser in arms reach. The food prep sink is on a separate bench with the microwave and bottle warmer. Having both a bottle warmer and microwave is pretty rare, giving this room another tick.
On the down side, for drying hands there’s only an automatic hand-dryer. Paper towel is much more hygienic and convenient. I’d like to see the hand-dryer removed and have paper towel units installed in its place. My little one hates the sound of hand dryers, and I’m guessing other kids have the same reaction too. So why not get rid of them?
The nappy change bench has two change bays, with the sink smack in the middle of the bays. There’s a good amount of bench space on either side of the bays – perfect for keeping all your shopping and nappy bag off the floor. Disposable change mat liners are available from a pull-down unit attached to the wall (great if you’ve forgotten to bring a change mat like I have done on occasion, oops!). It’s a great space and the liners are a nice touch, but without paper towel for drying hands, or artworks/mobiles to distract little people while they’re being changed…….it’s just another regular change bench.
The toilets are pretty good. Cleaner and in better condition than what’s on Level 4 & 2. The door is lockable from the inside, there’s both adult and child size toilets, but the toilet paper roll is a little high for most little ones to reach. And again, for drying hands a hand-dryer is on the wall. Please, some paper towel!!!
So the room is not awesome, but it’s definitely better than Level 4. I’d be happy enough to change nappies here and use the microwave or bottle warmer for heating up bubs food, but I wouldn’t be comfortable breastfeeding here. It just took the one time at Westpoint for a little kid to whip open the curtain when I was feeding my bub to be turned off curtained cubicles forever.